Delivery Policy

Every effort is made to ensure that your items are delivered to your satisfaction.  However, some delivery issues may be out of our control.  Certain delivery limitations do exist.

For this reason, we have the following policies regarding shipments of our bouquets and baskets:

  • Bouquets that are sent to businesses require a signature and we must have the recipient's name, department and street address of the business.
  • Bouquets being shipped to residential addresses are delivered with no signature required. If no one is home, UPS or the USPS will leave the package in a safe place at the home. 
    We assume no responsibility for the packages that are left, although problems are almost unheard of.
  • If UPS determines that the area is unsafe, they may, at the discretion of the driver, choose to not leave a package.  In that event, the driver will leave a note posted to the door to contact UPS.
  • For any reason that a bouquet of cookies gets returned to us for reasons such as refusal and incorrect address, the charges are not refundable.
  • We do not refund money on hospital deliveries. If you ship to a hospital it is at your own risk. Most of our delivery problems involve hospitals not getting gifts to a patient before they leave the hospital.
  • Package processing at large office buildings, hospitals, colleges or universities may create delivery delays.
  • Also in cases when we deliver to large offices or buildings we suggest you contact the recipient and let them know a package is arriving. Many companies have one central location for deliveries and that department is responsible for getting the package to your recipient once it is delivered.  We also recommend that you make sure the person you’re buying the item for is actually going to be in the office; we cannot be responsible if a person has left early for the day and does not receive their bouquet on the day you requested.
  • Since the cookies are perishable we can not take a return on an item. If an item is returned for any reason and needs to be re-shipped, we will not use the same cookies and may charge for new cookies to be used in the gift. This is a safety issue and it is important that the recipient receives fresh cookies.